Privacy policy

This privacy policy explains how TOPRO collects and processes personal data.

In order for you to make a purchase on, we need your name, address, mobile phone number and email address.
This information is necessary to send your order to the correct delivery address, to keep you informed of the progress of your order and to contact you regarding your order if necessary.

We are required to retain order details in connection with accounting, handling fees and charges and any necessary warranty/returns procedures. This order history will be deleted after ten years. For security reasons, we may also store the IP address from which the order was placed.

We may require other personal data for other purposes. The personal data we may need and the purpose for collecting it is set out in this Privacy Policy. is owned and operated by TOPRO Industri AS and your privacy is important to TOPRO. It is also important to us that you understand how we process data about you. In this privacy statement we explain, among other things, what personal data we collect, how we collect it and what we use it for.

What is personal data?

"Personal data" is any information that can be directly or indirectly associated with a natural person, including name, postal address, email address, IP address and mobile phone number.

Who is the data controller?

Topro Limited is the "data controller" for the personal data we process. This means, for example, that we have primary responsibility and obligations under the Norwegian Personal Data Act.

A company that processes data on our behalf is called a "data processor". When we engage a data processor, we ensure that we enter into a data processing agreement with the company in question that specifies how they may process the data to which they have access.

What personal data do we process?

We collect personal data within the categories listed below, but this does not necessarily mean that we collect data from all categories for all customers.

Basic information such as name and contact details.
Demographic information such as date of birth and gender.
Information about your customer relationship such as service and order information, payment information and contact with customer service.
Information about your use of our website (including date and time, type of computer/smartphone, operating system and browser you use, IP address, screen size etc.).
Any other information collected based on your consent. In such cases, when we ask for your consent, we will inform you about the specific data we collect and what it is used for.

How do we collect personal information about you?

We collect information in a number of ways:

We receive personal information directly from you - for example, when you buy goods from us or contact our customer centre. We need this information to provide the service you have ordered or to process your enquiries.
We obtain personal data from you indirectly in various ways. For example, we collect data when you use our services (e.g. our website). This information is important so that we can provide you with feedback, improve and customise the services we offer, or otherwise follow up with you.
We obtain personal information from other sources when you contact us through the public sector or our partners. We also collect information from public registers - for example, when you apply for a job or in connection with 'blue prescriptions'.

Normally, you give us your personal information voluntarily. However, some information may be necessary for us to fulfil our obligations under a contract you have with us. This includes information we use for billing and the like.

What do we use personal data for?

Topro uses personal data for the following purposes:

We process personal data in order to be able to supply products to you. We also process your data in connection with the contact between you and our customer service department. In addition, we use the data to provide you with the best possible user experience, for example by offering an automatic login and customising the display of screen content.
Development and analysis: We process personal data to better understand what our customers want and to improve and develop our services.
We use both anonymised data and personal data for marketing purposes in accordance with applicable law. These activities include marketing products and services, including defining target groups, tailoring marketing to your profile and distributing newsletters and other information requested by you.
We use personal data to assess applicants who apply for jobs with us, whether in the form of unsolicited applications or responses to job advertisements.
Information security and misuse of services: we may process personal data and traffic information to ensure a high level of security.

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