Delivery and returns for consumers

The terms and conditions below apply to consumers ordering from


We provide free shipping for orders over £50, except where special delivery methods have been selected (see below). For orders under £50, a shipping fee of £5 will be charged.

When you order from, we will normally ship your order from our warehouse within one to two working days. Allowing for the carrier’s delivery time, it will normally take between two and four working days for the package to be delivered to you once you have placed your order. In Germany, we mainly use GLS as our carrier.

When you order from, you can select your preferred delivery method during the checkout process. We provide the following options:

Free shipping over £50

If the value of your order from is over £50, we provide free shipping. The product will be delivered to your door.

White glove service

If you want the product to be carried inside, unpacked and installed in your home, please select the delivery method “White glove service”. The carrier will then send two people, who will carry the package inside, unpack it, install the product and show you how it works. The charge for this service is £149.


When you buy from, you can change your mind about your purchase and return the product to us within 30 days of receiving your order. If you decide to cancel your order, you must return the product to us in approximately the same quantity and condition that you received it. For more details, please see the terms and conditions.

We may cover the cost of return shipping, provided that you follow our returns guidelines. Please contact us first, and we will send you a returns label that you can attach to the box, allowing you to return the package to us free of charge.

Please ensure that you repack the product in its original packaging.

If you have any questions or need help with returning a product, please contact our Customer Services Department at or phone +44 0115 846 5406